Have you ever been Abused by Amazon
If you have been Abused by Amazon then read on
Today we are going to be telling you about how we were Abused by Amazon and how it ultimately cost us our business.
How Amazon Abused Us:
We opened a sellers account back in Aug 2015, selling cosmetics first we just sold one or two items. Then in Sept 2015 we listed an item that proved to be very popular, and within a couple of days we had sold 20 of them. At first Amazon paid us quite regularly so we thought we would list more items, and for 2 weeks everything was going well. Now with with any selling site it takes a while to accumulate feedback and people don’t like being hassled for it. So patience is whats needed, but Amazon thinks that as soon as someone has bought something regardless of whether they have actually received the iterm should leave feedback.
Amazon decided on the 19th Oct 2015 that because we were selling a lot of items that they needed to review our velocity, and which meant they then put all the money they owed to us in reserve which they claimed was for refund and cash back , but they didn’t need to keep it all after all we was getting positive feed backs proof that we was dispatching the goods. They did not communicate or explain why they were doing this, or even how long they would hold our money but did assure us that we should keep selling and dispatching the goods on time. After two weeks and getting no expiation as to what was happening we started to run out of money, we wasn’t charging for postage so it wasn’t long before the goods started to be dispatched late.
We opened a sellers account back in Aug 2015, selling cosmetics first we just sold one or two items. Then in Sept 2015 we listed an item that proved to be very popular, and within a couple of days we had sold 20 of them. At first Amazon paid us quite regularly so we thought we would list more items, and for 2 weeks everything was going well. Now with with any selling site it takes a while to accumulate feedback and people don’t like being hassled for it. So patience is whats needed, but Amazon thinks that as soon as someone has bought something regardless of whether they have actually received the iterm should leave feedback.
Amazon decided on the 19th Oct 2015 that because we were selling a lot of items that they needed to review our velocity, and which meant they then put all the money they owed to us in reserve which they claimed was for refund and cash back , but they didn’t need to keep it all after all we was getting positive feed backs proof that we was dispatching the goods. They did not communicate or explain why they were doing this, or even how long they would hold our money but did assure us that we should keep selling and dispatching the goods on time. After two weeks and getting no expiation as to what was happening we started to run out of money, we wasn’t charging for postage so it wasn’t long before the goods started to be dispatched late.
Our company which was a new company needed the turn over of cash to survive. But we borrowed money from our sister company and even an investor to try and keep the company afloat. A day before they were meant to release our money we received an email on saying that they were suspending our account as we had broken one their polices with regarding sending items out late (this wouldn’t have happen if it wasn’t for them in the first place) They informed us that they would be holding the money for up to 90 days whilst they refunded people The suspension took place on the 1st Nov 2015. To add insult to injury they started telling clients that our company is fraudulent which is why they needed to refund this is a lie and slanderous all out stock came from reputable wholesalers, and all goods were genuine. We asked them why they were telling people this they choose to ignore us.
We tried to login to our account in Dec to see what was going on but could not, we contacted Amazon they told us our account was closed on the 24th Nov 2015 again we had no communication from them regarding this, what this now meant is we couldn’t see what money was in our account. They also told us that the money was held for 90 days from 24th Nov, which again is a lie.
We emailed them serval times asking when they was going to release our money they told us on 22 th Feb 2016 after all the refunds had been done, but they haven’t refunded any one since the 24th of Nov when they closed our account as we was getting emails from them telling us what they had been refunded and that all stopped. We challenged them again regarding the money owed us we asked what left in our account, we were told £1955.05 was remaining in our account, we asked when it would be released we were told that our account is under review, how can our account be under review when its closed?
After several emails and getting no where, we were told that the money would only be released on the 1st March 2016. We have contacted Amazon several times threating legal action and have sent a pre legal proceeding demand for the outstanding funds they are just ignoring us now we have not heard from them as of yet regarding our money it has now been 119 days. We expect that we will end up taking them to court. To get it back unless they come to their senses or someone intervenes, by helping us. Amazon cost us our business and it’s reputation.
After several emails and getting no where, we were told that the money would only be released on the 1st March 2016. We have contacted Amazon several times threating legal action and have sent a pre legal proceeding demand for the outstanding funds they are just ignoring us now we have not heard from them as of yet regarding our money it has now been 119 days. We expect that we will end up taking them to court. To get it back unless they come to their senses or someone intervenes, by helping us. Amazon cost us our business and it’s reputation.
If you have been Abused by Amazon we want to hear from you. https://www.facebook.com/Abused-by-Amazon-524473881068061/
No comments:
Post a Comment